Adom Support

faq

UNDERSTANDING NDIS

What is NDIS?

The National Disability Insurance Scheme (NDIS) gives people with disability choice and control over the supports they receive. Adom Support is a National Disability Insurance Scheme (NDIS) provider, we have an in-depth understanding of how NDIS works and our knowledgeable and friendly staff are available to assist you to make your journey smoother. We have listed some of the frequently asked questions, if you have any other questions, please get in touch with us.

AS A PARTICIPANT

NDIS Journey

Access NDIS

The first step is to apply for NDIS Access by completing the Access Request Form [ARF]. If you are a person with disability aged 7 – 65 years who would like to join the NDIS, you will need to meet the access requirements. To find out more, visit the NDIS access criteria page.

If you are applying on behalf of a child under 7 years, please visit Help for children under 7 page and then contact your local Early Childhood Partner.

If you think you meet these requirements you can apply in one of two ways:

  • You can make a Verbal Access Request by calling NDIA on 1800 800 110
  • Fill out an Access Request Form [ARF] and send it to us.

To apply for the NDIS you will need to provide:

  • Completed Access Request Form
  • Information about your
  • Age
  • Residency
  • Disability

NDIA Decision

The NDIA will contact you to let you know their decision on your application, this should be done within 21 days. If you do not hear from them within 21 days of all information being lodged, you should follow up for an update unless the NDIA has advised you of the delay prior.

If your application gets accepted then you become an NDIS Participant, you can always ask for explanation if your application was found to be ineligible. Review on decision must be made within three months of being notified of the decision.

Planning meeting

Planning meeting can be at your closest NDIA office or over the phone, you may invite your family, friends or support team to the planning meeting. The NDIA Planner will ask you information on

  • Your Community and Mainstream Supports
  • Management of everyday activities
  • Your safety, including equipment, accommodation or help to take care of yourself or your home
  • Goals you want to pursue
  • How you want to manage your NDIS plan
  • Support you need to use your NDIS plan.

Complete booklet 2 – Planning. If you don’t have a physical copy, you can download a copy.

Find a quiet place to have the call where you can focus. Planning meetings can take over an hour depending on your situation.

Plan Approval & Implementation

After the planning meeting, a NDIS planner will contact you to outline the funded supports in your NDIS Plan and the NDIS planner will send a copy of the NDIS Plan to you. NDIS participants can choose how to manage the NDIS funds they receive.

  • Self-Managed
  • Plan Managed
  • Agency Managed

One of our experienced Support Coordinators can assist you to organise funded supports and implement the approved NDIS plan with you.

Service Booking

Once you have identified the support and can make contact with the service providers to request services you need, one of our experienced Support Coordinators can assist you in this process.

Sign the agreement with your provider(s) that sets out what supports will be provided and how they will be delivered.

You have choice and control in the delivery of your supports.

Plan Review

During your next scheduled plan review meeting, NDIS will talk to you about the new flexible approaches that they may take with you to review your NDIS plan.

This may be a

  • New NDIS plan with the same supports,
  • New NDIS plan with minor changes to your current supports, or;
  • A full plan review.

If you are not satisfied with a decision made by the NDIA, or if your circumstances have changed then you are able to request a review of your plan outside of the scheduled review.

There are 3 different types of reviews:

  • Internal review (Review of a Reviewable Decision / RORD)
  • Request for plan review (Unscheduled Plan Review)
  • Administrative Appeals Tribunal (AAT) review

Frequently Asked Question

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is an Australian government program designed to support people with disabilities. It provides funding to eligible individuals to access services and support that they need, such as healthcare, education, employment and community participation. The NDIS aims to empower people with disabilities to live more independently and to participate fully in their communities. It is not a welfare program but a national insurance scheme, and eligibility is based on the person's disability and its impact on their ability to participate in daily activities.

Who is Adom Support

Adom Support is currently in the process of becoming a registered NDIS approved service provider in NSW. We are one of the fastest growing disability service providers in Australia. We are committed to providing exceptional care and service to people with disabilities, and/or people in the aged care community and their families.

Is assistance accessible for managing my NDIS plan?

You can manage it yourself or engage a plan manager – need to discuss this in your planning meeting or you can nominate NDIA to assist you

What is the eligibility criteria for NDIS?

1.Be under the age of 65 years at the time of applying 2.Be a resident of Australia (Australian citizen, or Permanent Visa Holder or a New Zealand citizen who holds a Protected Special Category Visa)  3.Have a condition or an impairment that is permanent and prevents you from participating in everyday activities.

What happens if my support worker is sick / unwell?

If your support worker is too unwell to work, then it is important for a suitable alternative arrangement to be put into place in order to ensure that you continue to receive the required level of assistance. Adom Support has a pool of experienced and qualified staff members who will assist with continuity of supports.

Who is a Carer?

A carer is a person who provides unpaid care and support to family members or friends with a disability, a serious long-term illness, a terminal illness, a drug or alcohol issue or who are frail and aged. Do Carers receive support outside of the NDIS? Carers receive a range of supports including respite support, counselling, education and training, peer support and advocacy. The Carer Advisory Service provides information and advice to carers and their families about carer supports and services.

Are all you support workers trained and insured?

Yes, all our support workers are trained and insured. Being a NDIS service provider, we have abided by all the requirements prescribed the commission. Adom Support cares not only for their Participants but also focus on their staff’s health and well-being.

Are your support workers nurses?

We have support workers who have nursing qualification and a pool of support workers with industry standard qualifications. Based on your requirements we will build the support roster to best support your needs and goals.

Get NDIS Expert Advice

live more Independently and Confidently

call: 0404 999 335
info@adomsupport.com.au